Shipping policy

The Modern Woman — Shipping Policy

Last updated: 2026

We are a considered brand. Every order is prepared and dispatched with care, and we work with trusted UK fulfilment partners to deliver your order efficiently.

Where we ship

We currently ship within the United Kingdom only.

Processing & dispatch times

Orders are processed and dispatched Monday to Friday, excluding UK public holidays.

Dispatch timeframes vary based on order volume and operational capacity. As a guide, orders are typically dispatched within 1–5 working days.

Please note:

  • A “working day” means Monday–Friday (excluding Bank Holidays).

  • Orders placed outside working hours begin processing the next working day.

  • Orders are fulfilled in the order they are received (first-in, first-out).

Delivery times (from dispatch)

Delivery timeframes shown at checkout are estimates provided by the carrier and are not guaranteed.

As a guide from dispatch:

  • Standard: approximately 3–5 working days from dispatch

  • Express: approximately 1–2 working days from dispatch

Once your parcel has been handed to the carrier, delivery speed is outside of our control.

Shipping options & pricing

Shipping options and costs are shown at checkout based on your delivery address and order details.

Order confirmations & tracking

You will typically receive:

  1. Order confirmation email after purchase

  2. Dispatch confirmation email once your order has been shipped

Tracking may be provided depending on the shipping method selected. If tracking is available, it will be included in your dispatch confirmation.

Delays

During busy postal periods (such as Christmas, Bank Holidays, and seasonal peaks), delays can occur.

If your order has not arrived within 14 working days from dispatch, please contact us.

Delivered but not received

If the carrier marks your parcel as delivered but you cannot locate it, please:

  1. Check with neighbours, building reception/concierge, and any designated safe place

  2. Contact the carrier directly and request further delivery details (such as proof of delivery where available)

If you are unable to resolve the issue with the carrier, please contact us and we will support you with the next steps.

Please note: where a parcel is marked as delivered, the carrier’s delivery confirmation is generally treated as evidence of successful delivery. We’ll still help you investigate, but outcomes may depend on the carrier’s findings.

Lost parcels (not marked delivered)

If your parcel is not marked as delivered and appears lost in transit, please contact us. We will investigate with the carrier and, where appropriate, arrange a replacement or refund in line with our policies.

Damaged on arrival

If your order arrives damaged, please contact us within 24 hours of delivery with:

  • Photos of the outer packaging

  • Photos of the damaged item(s)

We will arrange a replacement or refund where appropriate.